(Crain's) — J. P. Morgan Chase & Co. has said its online banking was restored early Wednesday after a technical glitch disabled the service for more than a day.
But service seemed spotty, with the Web site denying customers access to their account information for most of Wednesday. A Chase source said that it may take several attempts to access the service.
A Chase spokesman said that the bank - Chicago's largest bank based on ATM and branch locations - will refund any late fees that customers incur from the problem.
Chase's online banking system went down late Monday night and was unavailable on Tuesday, forcing the bank's 16.5 million customers to transact business by ATM, teller or telephone. Chase said service returned just after midnight Wednesday. The issue did not prevent any automatic payments from being sent out, the spokesman said.
Chase said in a statement that software from a third-party database company corrupted information in its systems and prevented users from logging on. As a result there was a long recovery process, but the bank said that "at no time was customer data at risk." Chase apologized for the inconvenience.
Still, outraged bank customers took to their Twitter accounts to share their frustration. Some wondered what would happen to automated bill payments scheduled for that day.
The lack of explanation and the length of the outage didn't please Jacob Jegher, senior analyst at Celent, a Boston-based financial research and consulting firm.
"Many customers will incur fees resulting from late bill payments," Mr. Jegher wrote in a comment posted on the firm's Web site. "This is something the bank will have to address with customers and is clearly a huge inconvenience."
No comments:
Post a Comment