News, analysis and personal reflections on the markets & the financial sector
Showing posts with label outages. Show all posts
Showing posts with label outages. Show all posts

Friday, October 17, 2014

CBOE Futures Exchange suffers third trading halt this week



(Bloomberg) — The CBOE Futures Exchange shut down for 90 minutes earlier today, the third hitch the market has suffered this week as it handled record volume in contracts that allow investors to bet on stock volatility.

The exchange, owned by CBOE Holdings Inc., halted trading at 5:45 a.m. Chicago time today due to a system error, and re- opened at 7:15 a.m., according to the company's web site. The home of futures on the Chicago Board Options Exchange Volatility Index, or VIX, also had to delay opening twice this week, on Oct. 15 and 16, as record volume was recorded on each of the days prior to the postponed trading starts.

Delays at CFE, as the market is known, are among the few signs of market structure stress this week as investors worldwide sent stocks plunging, bonds yields rallying and futures volume soaring on concern that a global slowdown would leave central banks unable to boost growth. Markets have calmed after the European Central Bank said today it will increase stimulus efforts and on improved corporate earnings.

Gail Osten, a CFE spokeswoman, wasn't immediately available to comment.

The market is the only place where traders can buy or sell futures on the VIX, a widely followed benchmark tracking price swings in the U.S. stock market. On Oct. 14, 616,906 VIX futures contracts traded while the next day 791,638 changed hands, the most in the market's history. That compares with the previous record of 528,628 trades on Aug. 1, according to CFE.

Earlier this month, the CFE shut for about 19 minutes due to a technical malfunction.

Tuesday, April 8, 2014

CME halts trading of some contracts on Tue April 8, 2014



(Bloomberg) — CME Group Inc., the world's largest futures market, said “technical issues” prompted it to halt trading of about two dozen contracts on its Globex futures and options markets, according to a notice on its website.

The halted contracts include corn, wheat, cattle and hogs, Chicago-based CME Group said. The exchange owner posted the notice at 12:51 p.m. Its largest revenue-producing contracts include futures on interest rates, equity indexes, currencies and energy products. None of those were affected.

“We are working on a resolution and will make an announcement when the problem has been corrected,” CME Group spokesman Chris Grams said in a telephone interview today.

American markets have experienced a series of computer errors in the past year. The U.S. equity derivatives market was halted briefly Sept. 16 because of an issue with data from Opra, while the Chicago Board Options Exchange stopped trading three days earlier on its C2 venue when it couldn't send information to the price processor. On Aug. 22, trading in thousands of stocks listed on the Nasdaq Stock Market was frozen for three hours by a data-feed error.

The CME Group malfunction comes at a time of rising scrutiny of American market structure after publication of Michael Lewis's book “Flash Boys.”

GRAIN TRADING

Breakdowns at exchanges around the world could threaten industry credit ratings, Standard & Poor's said in September.

U.S. Securities and Exchange Commission Chairman Mary Jo White ordered stock exchanges on Sept. 12 to bolster systems to prevent malfunctions.

Trading in the CME contracts today was halted before the close of grain trading at 1:15 p.m. Corn and wheat contracts normally don't trade again until 7 p.m. local time, while hog and cattle futures continue to trade electronically until 4 p.m. after the floor close at 1 p.m.

Grain futures and options contracts will be settled today using the “open outcry methodology,” Laurie Bischel, a spokeswoman for CME Group, said in an e-mail.

“Any orders we needed to execute were done in the trading pits on the floor,” Dan Anderson, a grain broker and analyst for ED&F Man Capital LLC in Chicago, said in a telephone interview. “It was old-school order entry.”

'BIG MESS'

The trading halt “created a big mess,” said Dennis Smith, a senior account executive at Archer Financial Services Inc. in Chicago, who was trying to sell corn contracts when the system went down. He said he called down to the pit to get his orders executed. “It was a real headache. It just created a whole bunch of confusion,” he said.

“It definitely slowed things down,” Sterling Smith, a futures specialist at Citigroup Inc. in Chicago, said in a telephone interview. “A great preponderance of the business goes over electronically, and when the electronic part of business stops, there's an initial shock. It definitely hampers trading and hurts volume.”

Saturday, October 12, 2013

Food stamp debit cards not working in 17 states



Xerox runs EBT card systems for 17 states and all are affected by the outage.

WASHINGTON (AP/WJLA) - People in Maryland, Virginia, Ohio, Michigan, and several other states were unable to buy groceries with their food stamp debit-style cards on Saturday, after a routine check by vendor Xerox Corp. resulted in a system failure.

Xerox spokeswoman Karen Arena confirmed via email Saturday afternoon that some Electronic Benefits Transfer systems are experiencing temporary connectivity issues. She said technical staff is addressing the issue and expects the system to be restored soon.
U.S. Department of Agriculture spokeswoman Courtney Rowe underscored that the outage is not related to the government shutdown.

Ohio's cash and food assistance card payment systems went down at 11 a.m., said Benjamin Johnson, a spokesman for the Ohio Department of Job and Family Services. Ohio's cash system has been fixed, however he said that its electronic benefits transfer card system is still down.

Johnson said Xerox is notifying retailers to revert to the manual system, meaning SNAP customers can spend up to $50 until the system is back online. SNAP recipients should call the 800 number on the back of their card, and Xerox will guide them through the purchase process.

Shoppers left carts of groceries behind at a packed Market Basket grocery store in Biddeford, Maine, because they couldn't get their benefits, said fellow shopper Barbara Colman, of Saco, Maine. The manager put up a sign saying the EBT system was not in use. Colman, who receives the benefits, called an 800 telephone line for the program and it said the system was down due to maintenance, she said.

"That's a problem. There's a lot of families who are not going to be able to feed children because the system is being maintenanced," Colman said. "No one should put maintenance in during the daytime."

Monday, September 16, 2013

CBOE, other U.S. options trading halted by another systems glitch



(Reuters) — Options trading on several major exchanges was halted on Monday due to an unexplained problem with the computer system that distributes price quotes, the latest in a series of technology failures to force an outage in U.S. securities trading.

The problem early Monday afternoon occurred in the Options Price Reporting Authority, a computer system that disseminates options price quotes and completed trades from the exchanges and distributes these to market data vendors.

Affected exchanges included those operated by Nasdaq OMX PHLX, MIAX Options Exchange and CBOE Holdings, the exchanges said in alerts to market participants.

A spokesman for NYSE Euronext said that the problem with OPRA, which is overseen by several exchanges including NYSE, was a quote processing problem. It was resolved, with trading resuming around 1:15 p.m. Chicago time.

The outage comes days after U.S. exchanges officials met with the head of the U.S. Securities and Exchange Commission and pledged to ramp up efforts to prevent such problems. That meeting was in response to an Aug. 22 computer failure at Nasdaq that caused a three-hour outage in all Nasdaq-listed common stocks.
"We have a system that is broken and overly complex and the SEC is not addressing this," said Joe Saluzzi, co-manager of trading at Themis Trading in Chatham, New Jersey.

"You can't have major markets shutting down in the middle of the day like this. Every time this happens, whether it's a mini flash crash or a glitch, it is setting you up for the next big earthquake."

On Friday, trading on two of CBOE's securities exchanges was halted for more than half an hour as well due to unidentified technical problems with OPRA. U.S. options are traded on a dozen different venues, but problems with the price reporting authority can affect several exchanges at once.

Friday, August 23, 2013

Pricing problem shuts down trades on Nasdaq for 3 hours

NEW YORK — The Nasdaq Stock Market suffered a distressing three-hour outage that halted trading in some of the nation's leading companies, the latest in a series of embarrassing glitches that have exposed technological weaknesses across Wall Street.

The snafu sent harried traders scrambling for alternative ways to conduct business and left legions of individual investors with no way to buy or sell shares of companies such as Apple Inc. and Google Inc.

The country's second-largest stock market was disabled from 9:14 a.m. to 12:25 p.m. Pacific time. Nasdaq blamed a faulty data link that disseminates stock quotes among exchanges. It said the problem was corrected.

Trading resumed in the final 35 minutes of the day. Nasdaq ended up gaining 1.1%, though shares of its parent company, Nasdaq OMX Group Inc., slumped 3.4%.



Wall Street has long worked to project an image of technological sophistication, and rapid-fire computerized trading now dominates Wall Street.

But electronic breakdowns have become more common, and the lengthy time to correct the Nasdaq outage exposed what experts said was increasing digital complexity that has made the financial markets more fragile.

The shutdown recalled the marred initial public offering of Facebook Inc. last year and the May 2010 "flash crash" in which the Dow Jones industrial average sank nearly 1,000 points in minutes. Just this week, Goldman Sachs suffered a bout of botched options trading that forced the cancellation of thousands of orders.

"It's just another black eye for Wall Street," said Alan Valdes, a floor trader at the rival New York Stock Exchange. "It erodes confidence at a time when we don't really need it. The market was getting a little footing here; you don't need this."

The big risk, experts said, is that a snafu could lead to significant losses for investors, especially if it struck on a busy day in a down market.

Aside from the challenge of pinpointing the cause of a problem, stock exchanges must walk back in time to reverse or repair millions of stranded stock orders. That's a laborious process filled with guesswork that often leaves investors feeling shortchanged.

Luckily for Nasdaq, Thursday's outage struck on a slow summer day when there was little economic news and much of Wall Street was on summer vacation. No estimate was available for possible losses.

In May, Nasdaq was fined $10 million, the highest penalty ever paid by an exchange, for fumbling last year's highly anticipated IPO of social networking giant Facebook Inc. The Securities and Exchange Commission later said Nasdaq's system had a design flaw that failed to match buy and sell orders.

In March 2012, electronic exchange operator Bats Global Markets Inc. canceled its IPO because of a software bug in its own system. Bats, which stands for Better Alternative Trading System, had billed itself as a superior alternative to conventional stock exchanges.

Two years earlier, the harrowing flash crash saw the Dow plunged nearly 1,000 points before rebounding in the same afternoon.

Federal investigators later pinned the blame on high-frequency traders, who use supercharged computer programs to make big wagers on stocks. The SEC also singled out one investment firm, which had made a $4.1-billion trade using a computerized algorithm.

Nasdaq trading has twice been interrupted by squirrels. In 1987, a squirrel caused a power failure in Connecticut that shut down Nasdaq for about 90 minutes. In 1994, another squirrel nibbled through a power line at an electric company, causing a 30-minute shutdown.

Some traders said the SEC bore some responsibility for electronic breakdowns. It has allowed a crop of alternative trading venues to emerge, which they said has resulted in a sprawling and fragmented market.

"There's a downside to having a thousand flowers bloom," said Arnuk, who co-wrote "Broken Markets," a book calling for Wall Street reform. "The market becomes complex and it becomes very, very hard to manage."

Saturday, May 4, 2013

CBOE defers start of longer trading day after outages



(Reuters) — CBOE Holdings Inc. will defer the planned launch of a longer trading day for one of its most lucrative and popular products after software changes led to two outages in recent weeks. 

CBOE CEO William Brodsky, speaking to analysts after the company reported first-quarter results, gave no indication of how long the review of its systems would take. CBOE had expected to begin to phase in a longer day for trading of futures on the CBOE Volatility Index at the end of this month, and eventually had expected to add trading hours for its main stock-options exchange as well.

Brodsky also said the exchange is working on plans to get its backup system up and running more quickly. Last Thursday CBOE failed to open for half a day because of a software bug that turned up after the exchange had begun preparing for the longer trading hours.

A week later CBOE had to delay the open in a subset of options for about 10 minutes, again blaming problems related to preparations for the longer day.

Brodsky said today that the delay in allowing investors the ability to trade its products was "unacceptable."